Been going for to Fred's for years. I lost one of the the plastic grills that covers my fog light after I had my car washed. Called the right after I got back to work and told them. They took my number but no one called me back. Two days later I called again and they said they would look and call me back. Still no one called me back. Finally, A few days later I stopped on a rainy day when they were closed. I explained what happened and that no one returned my calls. They all just shrugged their shoulders and went back to doing whatever they were doing. No offer to compensate me or even and offer of a free car-wash (not that I would have accepted it) I WILL NEVER GO BACK AND WOULD NOT RECOMMEND ANYONE TAKE THEIR VEHICLE THERE.
Not bad price for unlimited car washes for $20, but waiting for someone to open the "automated" gate for 10-15 minutes is a little ridiculous.
When you pay $20 for a wash and they don’t spray the dead bugs on your windshield before you go through the wash and the kid at the towel dry is on his cell phone and only wipes your windows. And does a half ass job on that too. Never going back
If I could give a ZERO I would. Signed up for the monthly service. Cancelled it according their policy. Then after several months of having no charges, they start up again. Got AMEX to dispute, but they FRED'S are still charging. I called the number on my AMEX invoice for Fred's and was told it was a wrong number!!!!! AMEX has now put a block on all charges from Fred's for me!!!!!! DO NOT USE FRED"S IN WATERTOWN AND CHECK YOUR CREDIT CARD CHARGES CLOSELY!!!!!!
As I was going through the car wash I heard a clunk and noticed my passenger mirror was pushed in so when I came out I got out of the car and noticed a scratch on my mirror and door. When the manager looked at it, he immediately said "my machines didn't do that" and refused to take ownership. Do yourself a favor take your car to q tip car wash or Marios car wash down the road.
Fred S Car Wash is a US Car Wash based in Watertown, Connecticut. Fred S Car Wash is located at 1008 Main St, Watertown, CT 06795, USA.
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